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Online Orders
How do I make an exchange?
In order to proceed with an exchange, please email us at info@playdress.com.
One-to-one exchanges are applicable to regular-priced apparels only. Panties and bags are not eligible for exchanges. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.
All items purchased online can be exchanged within 14 days from the date you receive your exchange form. Exchanged items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. If the replacement item is of a lower value, please note that any excess value will not be refunded. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.
Exchanges can only be made at our Bugis Junction store. Kindly bring along the item(s) for exchange, together with a digital copy of the completed Return Forms.
One-to-one exchanges are applicable to regular-priced apparels only. Panties and bags are not eligible for exchanges. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.
All items purchased online can be exchanged within 14 days from the date you receive your exchange form. Exchanged items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. If the replacement item is of a lower value, please note that any excess value will not be refunded. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.
Exchanges can only be made at our Bugis Junction store. Kindly bring along the item(s) for exchange, together with a digital copy of the completed Return Forms.
What is your return policy?
In order to proceed with a return, please email us at info@playdress.com.
Returns are applicable to regular-priced apparels only. Panties and bags are not eligible for returns. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.
All items purchased online can be returned within 14 days from the date you receive your order. Returned items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. We reserve the right to reject the item(s) that do not fulfil the conditions above.
Refunds will be in the form of an e-Gift Card, which will be credited to you within 5-7 working days from the day we receive the item(s). The e-Gift card will be valid for online use only, for a period of 1 year from the date of issue. Kindly note that we do not provide cash/credit card refunds for any return orders. Delivery fees, if any, are non-refundable
Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.
Returns are applicable to regular-priced apparels only. Panties and bags are not eligible for returns. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.
All items purchased online can be returned within 14 days from the date you receive your order. Returned items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. We reserve the right to reject the item(s) that do not fulfil the conditions above.
Refunds will be in the form of an e-Gift Card, which will be credited to you within 5-7 working days from the day we receive the item(s). The e-Gift card will be valid for online use only, for a period of 1 year from the date of issue. Kindly note that we do not provide cash/credit card refunds for any return orders. Delivery fees, if any, are non-refundable
Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.
Am I able to exchange/return sale or promotional items?
No, all sale and promotional items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.
My order has both sale items and regular-priced items. Am I able to make an exchange/return?
Only the regular-priced apparels in your order are eligible for exchanges/returns.
The sale items in your order cannot be exchanged/returned.
How can I return my items?
By mail
We strongly encourage you to engage with a trackable means of shipping. However, do note that you will have to bear the costs of shipping. We are also not liable for any missing or damaged items during the shipment.
For local returns, the parcel must reach us within 14 days, or within 30 days for international orders, from the date you received your item.
Store Drop-off
If you choose to drop off your return in-stores, do note that drop off of return item(s) is only available at our Bugis Junction outlet. Kindly bring along the item(s) to be returned, together with a digital copy of the completed Return Forms.
We strongly encourage you to engage with a trackable means of shipping. However, do note that you will have to bear the costs of shipping. We are also not liable for any missing or damaged items during the shipment.
For local returns, the parcel must reach us within 14 days, or within 30 days for international orders, from the date you received your item.
Store Drop-off
If you choose to drop off your return in-stores, do note that drop off of return item(s) is only available at our Bugis Junction outlet. Kindly bring along the item(s) to be returned, together with a digital copy of the completed Return Forms.
How do I know if my return parcel has been received?
You will receive an email from us once we have received the parcel. We will then process the return and disburse the store credit via an e-Gift Card to your email within 5-7 working days. Please email us at info@playdress.com with your order number and return parcel tracking number (if any) if you have not heard from us 5 working days after the date we were expected to receive the parcel.
In-Store Purchases
How do I make an exchange?
Exchanges are applicable to regular-priced apparels only. Accessories, panties and bags are not eligible for exchanges. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design. Items can be exchanged once and the exchange is final.
All items purchased in-stores can be exchanged at any of our outlets, with the original receipt within 14 days, inclusive of the date of purchase. Exchanged items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact.
If the replacement item is of a lower value, we will deduct the lower value item from the original value paid and the balance will be refunded as store credits that can be used during your next purchase. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.
All items purchased in-stores can be exchanged at any of our outlets, with the original receipt within 14 days, inclusive of the date of purchase. Exchanged items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact.
If the replacement item is of a lower value, we will deduct the lower value item from the original value paid and the balance will be refunded as store credits that can be used during your next purchase. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject the item(s) that do not fulfill the conditions above.
What is your return policy?
Returns are applicable to regular-priced apparels only. Accessories, panties and bags are not eligible for returns. All sale and discounted items (including items purchased during storewide promotions and using discount codes) are strictly non-exchangeable, non-refundable, and non-returnable, regardless of size, colour, or design.
All items purchased in-stores can be returned with the original receipt to any of our outlets, within 14 days, inclusive of the date of purchase. Returned items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credits, which will be reflected in your account within 24 hours. Store credits will be valid for in-store use only and will be valid for one year from the date of issue. We reserve the right to reject the item(s) that do not fulfil the conditions above.
Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.
If you are unsure if an item is eligible for returns, please ask any of our friendly staff or email us at info@playdress.com.
All items purchased in-stores can be returned with the original receipt to any of our outlets, within 14 days, inclusive of the date of purchase. Returned items must be in their original conditions received, unworn, unwashed, unaltered, and with its tags intact. Refunds will be in the form of store credits, which will be reflected in your account within 24 hours. Store credits will be valid for in-store use only and will be valid for one year from the date of issue. We reserve the right to reject the item(s) that do not fulfil the conditions above.
Do take note that any returns will require recalculation of all tier/credit card discounts that was applied to your order.
If you are unsure if an item is eligible for returns, please ask any of our friendly staff or email us at info@playdress.com.